Moving to an Entirely Online Event
If we believe, at our sole discretion, a hybrid or in-person event needs to be held entirely online, all participants will be transferred to the equivalent online registration. Registration fees will be revised to reflect an online format and participants will be refunded any difference between the onsite and online fees. Full refunds for onsite registrations will not be issued due to an event moving online.
Cancellation or Postponement of an In-person Event
We do not accept any liability for losses incurred, such as but not limited to travel, hotels, or any other expenses, if the onsite event is cancelled or postponed due to an occurrence that renders performance of the event inadvisable, illegal, impracticable or impossible. Such an occurrence shall include but shall not be limited to: an Act of God; infectious disease outbreak, industrial disruptions, service provider failures, governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation; or any other emergency.
Changing from Onsite to Online Participation and Vice-Versa
Where online participation is available, you can change from an onsite to online participation and vice-versa subject to the following:
- Changes from onsite to online registration up to 30-days prior to the event will be eligible for a refund of the difference between the in person and online registration fees.
- Changes from onsite to online registration within 30-days of the event will not be eligible for any refund.
- Changes from online to onsite registration can be made up to 5 working days prior to the event, subject to venue confirmation and capacity. You will be required to pay any difference between the online and onsite registration fees using a credit card at the time of requesting the change.
All requests must be advised via email to Conference Design.
Technical Disruptions to Presentations
We reserve the right to change presentation times, days and formats due to technical disruptions, such as audio-visual equipment failures, technician errors, software failures, internet outages, power outages, and the like. Where a technical disruption causes a temporary, partial, or complete failure to deliver and broadcast presentations, we will notify you as soon as possible and advise alternative arrangements for you to view the affected presentations. This may include changing the times, days and format, such as a pre-recorded versus a live presentation. If a technical disruption occurs, you will not be eligible for a refund if we change the times, days and format of any or all presentations.
Visas
To avoid any inconvenience to you due to strict visa requirements, we will not confirm your participation or presentations until you have obtained a visa if you are coming from: Benin, Burkina Faso, Cape Verde, Cóte d’Ivoire, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Niger, Nigeria, Senegal, Sierra Leone, Togo, Cameroon, Kenya, Somalia, Iran, Pakistan, Algeria, Libya, Egypt.